1. How can I place an order?

Place your order directly on our website by adding items to the cart and checking out, or send your order via WhatsApp to +92 304 1681094 for faster assistance.

2. What payment methods do you accept?

We accept Cash on Delivery (COD). Online payment options may be available based on your location.

3. How long will delivery take?

Standard delivery within Pakistan typically takes 3–6 business days. Remote areas may take longer. You’ll receive tracking details once your order ships.

4. Do you offer international shipping?

Currently, we primarily ship within Pakistan. For international orders, please contact us at cheenababatextile@gmail.com for availability and rates.

5. What is your return & refund policy?

We offer a 7-day money-back guarantee on eligible items. Items must be returned unused, in original condition, and with tags. Contact our support team to initiate a return.

6. How do I request an exchange or return?

Email cheenababatextile@gmail.com or WhatsApp +92 304 1681094 with your order number and reason. Our team will provide return instructions and arrange pickup or drop-off depending on your location.

7. Are your products authentic and high quality?

Yes — we source premium fabrics like Salonika cotton, coral fleece, micro cotton, and more. Each item is inspected before dispatch to ensure quality and authenticity.

8. How do I care for my products?

Care instructions vary by product, but general tips:

  • Wash in cold water
  • Avoid bleach and harsh detergents
  • Gentle machine or hand wash for delicate items
  • Line-dry or tumble-dry low

Check the product page for specific care details.

9. Can I change or cancel my order?

If your order hasn’t shipped yet, it can usually be modified or cancelled. Contact us ASAP via email or WhatsApp with your order number.

10. Do you offer wholesale or bulk orders?

Yes — we provide bulk/wholesale pricing for retailers and corporate buyers. Email cheenababatextile@gmail.com with your requirements and quantity for a quote.

11. How can I track my order?

Once shipped, tracking details are sent to your email or phone. You can track via the courier’s website or contact us directly via WhatsApp.

12. Do you provide custom sizes or bespoke orders?

We offer some customization (e.g., cushion sizes, bespoke quilt covers) depending on the product. Contact our support team to confirm feasibility and pricing.

13. What if my product arrives damaged or incorrect?

Send photos and your order number to cheenababatextile@gmail.com or WhatsApp +92 304 1681094 within 48 hours. We’ll arrange a replacement or refund after verification.

14. How do I contact customer support?

📧 Email: cheenababatextile@gmail.com
📞 Phone / WhatsApp: +92 328 5526646
🏢 Store: Shop #1, Sardar Plaza, G10 Markaz, Islamabad
🕒 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM (Sunday Closed)