Return & Refund Policy

Return & Refund Policy – Cheena Baba Textile

At Cheena Baba Textile, your satisfaction is our top priority. If you are not completely happy with your purchase, we offer a simple and transparent return & refund process.

1. Return Eligibility

You can request a return if:

  • The product received is defective, damaged, or incorrect.
  • The product is unused, unwashed, and in its original packaging.
  • A return request is made within 7 days of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless the wrong item was delivered:

  • Used or washed items
  • Items without original packaging
  • Clearance or sale items
  • Customized or personalized products

3. Return Process

To start a return, please contact us:

📧 Email: cheenababatextile@gmail.com
📞 Phone/WhatsApp: +92 328 5526646

Provide the following details:

  • Order number
  • Reason for return
  • Product photos (if damaged or incorrect)

Once approved, our team will guide you through the return procedure.

4. Refund Policy

Refunds will be issued:

  • After the returned product is received and inspected
  • Within 3–7 working days
  • Through the original payment method or as store credit, based on your preference

Note: Shipping fees are non-refundable unless the return is due to a mistake on our part.

5. Exchange Policy

You may exchange your product for:

  • A different size
  • A different color
  • A different product of equal value

Exchanges are subject to stock availability.

6. Order Cancellation

  • Orders can be cancelled before they are shipped.
  • Once shipped, cancellation is not possible, but returns can be requested after delivery.

7. Our Commitment

We strive to provide premium quality products and a smooth shopping experience. If you face any issues, our support team is always here to assist you.